Privacy Policy

This Privacy Policy applies to:

a. Visitors to the ScoreLoop website;

b. Prospective and current business customers;

c. Employees, representatives, contractors, and business contacts of prospective and current customers; and

d. Individuals whose information appears in business records provided to ScoreLoop by a customer.

ScoreLoop is a business-to-business service. It is not intended for personal, family, or household use.

For information collected directly through our website, inquiry forms, scheduling process, communications, and business operations, Zedi International LLC determines why and how that information is processed.

When a customer provides distributor reports, scorecards, deductions, chargebacks, or other Client Records for analysis, ScoreLoop processes those records on behalf of the customer and according to the customer's instructions and the applicable agreement.

The customer is responsible for ensuring that it has the legal authority to provide Client Records to ScoreLoop.

If a signed services agreement, nondisclosure agreement, data-processing agreement, statement of work, or other agreement conflicts with this Privacy Policy, the signed agreement controls regarding the applicable Client Records.

3.1 Business contact information

We may collect:

• Name
• Business email address
• Business telephone number
• Job title
• Company name
• Business mailing address
• Billing contact information
• Meeting and scheduling information
• Information included in emails, inquiries, forms, or other communications

3.2 Client Records

A customer may provide records such as:

• Distributor scorecards
• Retailer or distributor portal reports
• Deductions and chargeback records
• Remittance statements
• Invoices
• Accounts receivable records
• Purchase orders
• Bills of lading
• Proof-of-delivery documents
• Advance shipping notices and confirmations
• Carrier records
• Operational reports
• Corrective-action records
• Supporting dispute documents
• Other documents needed to perform the engagement

Client Records may contain names, business contact information, signatures, account identifiers, transaction information, job roles, or other information associated with identifiable individuals.

Customers should not provide Social Security numbers, medical records, biometric information, personal financial account credentials, or other sensitive personal information unless ScoreLoop has specifically agreed in writing that the information is necessary and may be securely processed.

3.3 Operational assignment information

To route and track a corrective action, we may process:

• Business function or department
• Assigned operational owner
• Job role
• Corrective-action status
• Due date
• Completion date
• Updates provided by the customer

This information is used to manage operational workflows. ScoreLoop does not use it to make employment decisions or independently evaluate employee performance.

3.4 Website and device information

When someone visits the ScoreLoop website, we or our service providers may collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring page
• Date and time of access
• Website interactions
• General geographic area
• Cookie and privacy preferences
• Similar technical information

3.5 Payment information

Payments may be processed by a third-party payment processor.

ScoreLoop does not directly store complete payment-card numbers or card security codes.

We may collect information:

• Directly from you
• From a customer or its authorized representative
• Through website forms
• Through email or telephone communications
• Through scheduling tools
• Through files securely provided by a customer
• From service providers operating on our behalf
• Automatically through website technologies
• From publicly available professional and business sources

We may use information to:

• Respond to inquiries
• Schedule consultations
• Communicate with prospective and current customers
• Determine whether ScoreLoop is appropriate for a prospective customer
• Prepare proposals and statements of work
• Perform contracted services
• Analyze current and historical scorecards
• Detect and prioritize exceptions
• Identify possible operational causes
• Route corrective actions
• Track resolution activity
• Prepare client reports and QBR-ready summaries
• Review deductions, chargebacks, and related documentation
• Organize supporting dispute documentation
• Process payments
• Maintain accounting and business records
• Provide support
• Secure and maintain our website and systems
• Understand website usage
• Improve the website and service experience
• Detect fraud, misuse, or security incidents
• Enforce our agreements
• Protect our legal rights
• Comply with legal obligations

We do not use Client Records for another customer's engagement, unrelated advertising, or unrelated benchmarking.

ScoreLoop may use artificial intelligence and machine-learning tools to assist with:

• Document extraction
• Classification
• Comparison of records
• Exception identification
• Summarization
• Draft analysis
• Preparation of draft reports

ScoreLoop does not use Client Records to train or fine-tune ScoreLoop's own AI models.

When third-party AI services process Client Records, ScoreLoop seeks to use appropriate business or enterprise configurations and contractual terms that restrict the provider from using submitted content to train general-purpose AI models.

AI-assisted output may contain errors or omissions. ScoreLoop may review, correct, supplement, or approve AI-assisted output before providing it to a customer.

ScoreLoop does not use automated decision-making to make decisions that produce legal or similarly significant effects concerning individuals.

7.1 Limited purpose

Client Records are used only to perform the services for the customer that provided them.

Client Records are not used:

• For another customer
• For unrelated benchmarking
• For behavioral advertising
• For targeted advertising
• To train AI models
• To create unrelated third-party products
• For purposes unrelated to the applicable engagement

7.2 Confidentiality

ScoreLoop treats Client Records as confidential information.

ScoreLoop requires a mutual nondisclosure agreement or other written confidentiality agreement before receiving substantive Client Records, unless confidentiality is already covered by another signed agreement.

7.3 No sale or rental

ScoreLoop does not sell, rent, or license Client Records.

ScoreLoop does not disclose Client Records to third parties for their independent advertising or marketing purposes.

7.4 Return and deletion

Subject to the applicable client agreement, ScoreLoop generally returns or deletes Client Records after the engagement or following an authorized written request.

Unless a different period is stated in a signed agreement, ScoreLoop's goal is to complete the return or deletion process within 30 days.

Limited copies may be retained when reasonably necessary to:

• Comply with law
• Maintain billing or tax records
• Preserve evidence relating to a dispute
• Investigate security incidents
• Maintain routine backup systems

Backup copies will be deleted or overwritten through the ordinary backup-retention cycle and will not be used for ordinary business purposes.

We may disclose information to providers that support:

• Website hosting
• Secure file storage
• Secure file transfer
• Business email
• Scheduling
• Payment processing
• Website analytics
• Document analysis
• AI processing
• Security and monitoring
• Technical support
• Legal, accounting, insurance, and professional services

Providers may access information only as reasonably necessary to perform their services.

We seek to require appropriate confidentiality, security, and data-use restrictions from providers that process confidential information.

We may also disclose information:

• At the direction of an authorized customer
• With your permission
• To comply with law, subpoena, court order, or legal process
• To investigate fraud, misuse, or security incidents
• To protect ScoreLoop, our customers, or others
• In connection with a financing, merger, acquisition, reorganization, or sale of business assets, subject to appropriate protections

ScoreLoop does not:

• Sell personal information
• Rent personal information
• Share personal information for cross-context behavioral advertising
• Process personal information for targeted advertising
• Use retargeting advertising based on visits to the ScoreLoop website

Because ScoreLoop does not currently engage in these activities, it does not presently provide a "Do Not Sell or Share My Personal Information" link.

If our practices change, we will update this Privacy Policy and provide any choices required by applicable law before beginning the new practice.

We may use essential technologies to:

• Operate the website
• Maintain security
• Prevent misuse
• Remember privacy preferences
• Provide requested functionality

We may also use optional analytics technologies to understand:

• Which pages are visited
• How visitors reach our website
• General website performance
• General interaction patterns

Some of our analytics tools provide session replay and heatmap functionality, which records general interactions such as page navigation, clicks, and scrolling to help us understand and improve the website experience. These tools are configured to mask text input, and we do not use them to identify individual visitors.

We do not use advertising or retargeting cookies.

Where available, visitors may control optional analytics through the cookie notice or the Cookie Preferences link in the footer.

Disabling optional analytics will not prevent ordinary use of the website.

Some browsers offer a "Do Not Track" setting. There is not presently a universally accepted method for responding to Do Not Track signals, and the ScoreLoop website may not respond to them.

ScoreLoop does not sell personal information or use it for targeted advertising. Therefore, browser-based opt-out signals do not currently alter those practices because the activities to which those signals relate are not performed.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Our general retention approach is:

Business contact information:
Generally up to 24 months after the last meaningful business contact, unless the information is needed for an active relationship, legal matter, or other legitimate business purpose.

Client Records:
For the engagement period and then returned or deleted according to the applicable agreement, generally within 30 days after the engagement or an authorized request.

Client deliverables:
Generally up to 12 months after the engagement unless the customer requests earlier deletion or a signed agreement establishes another period.

Billing, payment, tax, and accounting records:
For the period required by applicable law and ordinary accounting practices.

Security and technical records:
For a reasonable period necessary to operate and protect the website and systems.

Cookie preferences:
For the period needed to remember the visitor's selection.

ScoreLoop uses reasonable administrative, technical, contractual, and organizational safeguards designed to protect information.

Depending on the system and information involved, safeguards may include:

• Encryption in transit
• Encryption at rest where supported
• Access controls
• Multi-factor authentication
• Personnel access limitations
• Confidentiality obligations
• Secure file-transfer practices
• Vendor controls
• Data minimization
• Retention and deletion procedures

No electronic transmission or storage method is completely secure. ScoreLoop cannot guarantee absolute security.

Depending on your state of residence, the law, and whether the applicable law applies to ScoreLoop, you may have the right to:

• Confirm whether we process your personal information
• Access personal information
• Correct inaccurate personal information
• Request deletion
• Obtain a portable copy of certain information
• Opt out of the sale of personal information
• Opt out of targeted advertising
• Opt out of certain profiling
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising a privacy right

ScoreLoop does not sell personal information or use personal information for targeted advertising.

To submit a privacy request, email: hello@scoreloop.ai

Use the subject line: ScoreLoop Privacy Request

We may take reasonable steps to verify your identity and authority.

If the information is contained in Client Records that we process for a customer, we may refer the request to that customer or assist the customer in responding.

Certain rights may not apply because of statutory exemptions, the nature of the information, ScoreLoop's business size, or other legal limitations.

This section supplements the remainder of the Privacy Policy for California residents.

During the preceding 12 months, ScoreLoop may have collected the following categories of personal information:

• Identifiers
• Business contact information
• Commercial and transaction information
• Internet or electronic activity information
• Professional or employment-related information
• Inferences derived from business and operational records
• Information contained in customer-provided business records

We may collect these categories from:

• Individuals
• Customers
• Authorized customer representatives
• Website technologies
• Service providers
• Publicly available business sources

We use the information for the business purposes described in this Privacy Policy.

We may disclose the information to service providers and contractors that support our business operations.

ScoreLoop has not knowingly sold personal information or shared personal information for cross-context behavioral advertising during the preceding 12 months.

ScoreLoop does not knowingly sell or share the personal information of individuals under 16.

Subject to applicable law, California residents may request:

• Access to personal information
• Information about categories of collection, use, and disclosure
• Correction
• Deletion
• A portable copy of certain information
• Equal treatment when exercising a privacy right

ScoreLoop does not use or disclose sensitive personal information for purposes that require a right to limit under California law.

Requests may be submitted to hello@scoreloop.ai.

ScoreLoop is a business service intended for adults representing businesses.

The website and services are not directed to children under 13, and ScoreLoop does not knowingly collect personal information directly from children under 13.

The service is not intended for use by anyone under 18.

If we learn that a child has submitted personal information directly through the website, we will take reasonable steps to delete it.

Customers should not provide children's personal information in Client Records unless ScoreLoop has expressly agreed to process it and the customer has all legally required authority.

The ScoreLoop website may link to websites operated by third parties.

Third-party websites are governed by their own privacy practices. ScoreLoop is not responsible for the content or privacy practices of those websites.

ScoreLoop currently markets and offers its services to businesses located in the United States.

The website is not intended to solicit customers outside the United States.

Customers should not submit information governed by non-U.S. privacy laws unless ScoreLoop has agreed in writing to process that information.

We may update this Privacy Policy periodically.

When we make changes, we will update the "Last updated" date.

When required, we may provide additional notice of material changes.

Zedi International LLC
Doing business as ScoreLoop

Business address:
[ZEDI INTERNATIONAL LLC BUSINESS ADDRESS]

Email:
hello@scoreloop.ai

Website:
www.scoreloop.ai